Call Team Receptionist | Customer Service

Ovii's Interpretation of the Role

We are looking for a remote Call Team Receptionist to be the first point of contact for customers, handling inbound calls, emails, and chats. You will route inquiries, process requests, maintain accurate records, and support the team in delivering a positive customer experience.

Role Snapshot

• Remote Customer Service Representative
• First Point of Contact
• Multi‑Channel Communication
• Call Reception & Routing
• Administrative Support
• Issue Resolution
• Team Collaboration

Must-Have Requirements

• Customer service communication
• Verbal and written English proficiency
• Interpersonal skills
• Organizational and time‑management abilities
• Proficiency with email platforms
• Basic office software proficiency
• Familiarity with CRM systems
• Reliable internet connection
• Availability during U.S. Central Time business hours
• customer service
• call handling
• reception
• High school diploma or equivalent

Nice-to-Have Signals

• Virtual receptionist experience
• Remote work experience for a U.S.-based company
• VoIP phone system experience
• Multi‑channel support (email, chat) experience
• Administrative support experience
• High call‑volume handling
• virtual receptionist
• remote U.S. company
• VoIP

Work Setup

• Location: Mexico
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Mexico
• Timezone: U.S. Central Time business hours
• Employment type: Full-Time
• Shift: U.S. Central Time business hours

Not Specified in JD

• Salary range
• Visa sponsorship
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Answer inbound calls, emails, and chat messages promptly and professionally.
• Provide accurate information about services, processes, and next steps.
• Route inquiries to the appropriate department or team member and gather relevant details before escalation.
• Process and verify customer forms, applications, and service requests, tracking them through resolution.
• Maintain detailed notes, communication logs, and customer records in CRM systems.
• Resolve routine customer concerns independently and identify issues that require escalation.
• Assist with daily administrative tasks, data entry, and operational support for internal teams.
• Collaborate with teammates, share feedback, and contribute to continuous‑improvement initiatives.

Good Fit If You Have

• Previous experience as a receptionist or virtual receptionist.
• Comfortable working remotely for a U.S.-based company.
• Familiarity with VoIP phone systems and high call‑volume environments.