Job Description
Ovii's Interpretation of the Role
Weave is looking for a Billing Support specialist to handle inbound and outbound customer interactions related to billing, ensuring timely resolution and a positive experience.
Role Snapshot
- Answer inbound billing calls
- Follow up via email and outbound calls
- Explain billing dates and amounts
- Contact overdue accounts
- Upsell to annual billing
- Identify churn risks
- Deliver exceptional customer experience
Must-Have Requirements
- Minimum 1 year of Customer Support experience
- Strong phone presence
- Excellent written and verbal communication
- Solid computer skills
- Experience with browsers, spreadsheets, and text documents
- Strong soft skills and ability to de‑escalate upset customers
- Customer Support experience
- Background check completion
Nice-to-Have Signals
- Previous phone support experience
- Passionate about helping the customer
- Phone support experience
Work Setup
- Location: Lehi, United States
- Work mode: HYBRID
- Remote scope: UNSPECIFIED
- Employment type: Full-Time
Eligibility Gates
- Visa sponsorship: unknown
- Background check: required
Not Specified in JD
- Salary range
- Visa sponsorship
- Remote eligibility
- Education requirement
- Certifications
What You'll Likely Work On
- Answer inbound billing inquiries via phone and email
- Clarify billing dates, initiation, and amount breakdowns
- Reach out to overdue customers to update billing information
- Promote annual billing and flag potential churn
- Provide follow‑up and ensure a positive customer experience
Good Fit If You Have
- Previous phone support experience
- Passionate about helping customers
- Positive, attentive attitude
- Quickly learn new technology
Skills
- Customer support
- Phone communication
- Written & verbal communication
- Computer proficiency
- Spreadsheet & document handling
- Problem troubleshooting
- De‑escalation