Automation Engineer, Customer Education

Ovii's Interpretation of the Role

We need an Automation Engineer to design and operate AI‑driven content pipelines for Harvey Academy and the help center. The role blends web development, LLM integration, and LMS/CMS automation to scale legal‑professional education.

Role Snapshot

• Automation Engineer
• Customer Education focus
• Hybrid – New York
• Full‑Time
• 5+ years experience
• AI/LLM automation

Must-Have Requirements

• Automation engineering
• API integration
• Web development (HTML, CSS, JavaScript, React)
• LLM/AI agent development
• Prompt engineering
• LMS integration
• CMS automation
• automation engineering
• API integrations
• AI/LLM workflow development

Nice-to-Have Signals

• Content governance or audit systems
• AI video generation pipelines (ElevenLabs)
• Interactive LMS coding
• content governance
• AI video generation

Work Setup

• Location: New York, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Build and maintain AI agents using Anthropic Claude or OpenAI to automate content creation and publishing
• Own the learning‑tech stack, integrating Skilljar and Sanity CMS for reliable content delivery
• Create automation to remove bottlenecks in manual content‑ops workflows
• Collaborate with Product, User Operations, and GTM teams to identify AI‑driven system improvements
• Prototype interactive learning components guided by instructional design

Good Fit If You Have

• Enjoys turning manual, time‑intensive processes into automated solutions
• Thrives in fast‑paced, high‑growth environments
• Communicates clearly with non‑technical teammates