Automation Engineer, Customer Education

Ovii's Interpretation of the Role

We need an Automation Engineer to design and run AI‑driven content pipelines for Harvey Academy and the help center. The role blends web development, LLM integration, and CMS/LMS automation to scale legal‑professional education.

Role Snapshot

• Automation Engineer
• Customer Education focus
• Hybrid – San Francisco
• Full‑Time
• 5+ years automation experience
• API integration specialist
• CMS/LMS automation
• AI/LLM workflow builder

Must-Have Requirements

• Automation engineering
• API integration design
• Web technologies (HTML, CSS, JavaScript, React)
• AI agent development with LLM APIs
• CMS/LMS integration (Skilljar, Sanity)
• API integrations
• AI/LLM workflow development

Nice-to-Have Signals

• Content governance or audit automation
• AI video generation pipelines (ElevenLabs)
• Interactive LMS coding
• Content governance
• AI video generation
• Interactive LMS development

Work Setup

• Location: San Francisco, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Education requirement
• Certifications
• Relocation
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Build and maintain AI agents using LLM APIs to automate content creation and publishing
• Own and optimize the learning‑tech stack, integrating Skilljar and Sanity CMS
• Identify and eliminate bottlenecks in content operations through automation
• Partner with Product, User Operations, and GTM to drive system improvements
• Explore interactive learning components guided by instructional design

Good Fit If You Have

• Thrives when working autonomously and translating business needs into technical solutions
• Excellent communicator who can bridge technical and non‑technical teams
• Comfortable in documentation‑heavy, content‑ops environments
• Experience in fast‑paced, high‑growth settings