Associate Partner - Customer Success (Healthcare Provider)

Ovii's Interpretation of the Role

The Associate Partner – Customer Success leads post‑sale relationships for enterprise healthcare clients, driving renewals, expansion, and executive‑level value delivery. The role blends commercial ownership with strategic account management and cross‑functional leadership to realize financial, clinical, and operational outcomes.

Role Snapshot

• Post‑sale account executive
• Revenue retention & expansion owner
• Executive stakeholder champion
• Strategic account strategist
• Cross‑functional liaison

Must-Have Requirements

• Healthcare operations & payer/provider models
• Enterprise SaaS account management
• Commercial mindset (revenue, margins, growth)
• Executive‑level communication
• healthcare consulting
• customer success
• account management
• enterprise SaaS

Nice-to-Have Signals

• MBA or equivalent strategic training

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Work authorization: Must be authorized to work in the United States (E‑Verify)
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Visa sponsorship
• Security clearance
• Travel
• Relocation
• Notice period
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Drive Net Revenue Retention by managing renewals and expansion pipelines
• Lead executive QBRs and articulate ROI, cost efficiency, and clinical outcomes
• Own account strategy, success plans, risk mitigation, and health‑check rhythms
• Partner with product, engineering, analytics, and delivery teams to align on promised outcomes
• Leverage data and analytics to prove value, support renewal justification, and enable expansion conversations

Good Fit If You Have

• Thrives in fast‑changing, ambiguous environments
• Comfortable influencing cross‑functional teams without direct authority
• Strong written and verbal communication with senior healthcare leaders