Associate Manager, Product Implementation

Ovii's Interpretation of the Role

The Associate Manager, Product Implementation leads a small specialist team to deliver POS and integration projects for restaurant clients, ensuring smooth deployments, client adoption, and operational quality. You’ll coordinate cross‑functional groups, manage timelines, and drive continuous process improvements while reporting performance to senior leadership.

Role Snapshot

• Lead & coach a specialist team
• Oversee integration deployments
• Coordinate client and cross‑functional projects
• Drive process improvements & quality
• Report performance metrics
• Balance workload and capacity

Must-Have Requirements

• customer success
• team management
• U.S. work authorization required
• Visa sponsorship not available

Nice-to-Have Signals

• fintech or SaaS experience
• knowledge of relevant tools, systems, and industry practices
• ability to adapt to changing priorities and manage multiple projects concurrently
• fintech
• SaaS

Work Setup

• Location: Royal Oak, United States
• Work mode: ONSITE
• Employment type: Full-Time

Eligibility Gates

• Work authorization: U.S. work authorization required
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Remote eligibility
• Education requirement
• Visa sponsorship

What You'll Likely Work On

• Lead, mentor, and develop a small team of implementation specialists.
• Oversee day‑to‑day operations, integration deployments, and configuration approvals.
• Coordinate timelines, track milestones, and report status, risks, and dependencies to leadership.
• Maintain professional client communication and act as primary escalation point for technical or process issues.
• Conduct quality checks, enforce SOPs/SLAs, and drive continuous process improvements.
• Prepare performance reports and updates for senior management.

Good Fit If You Have

• Enjoys fast‑paced restaurant‑tech environments.
• Thrives on cross‑functional collaboration and stakeholder engagement.
• Has a track record of improving operational efficiency.