Associate Manager, Installation & Go Live

Ovii's Interpretation of the Role

The Associate Manager, Installation & Go Live leads a small team of POS installation specialists, ensuring timely, high‑quality deployments for restaurant clients. The role blends people management, project coordination, and technical implementation within a hybrid work setting.

Role Snapshot

• Team leadership for POS installations
• Hybrid on‑site/remote schedule
• Client‑focused project delivery
• Process improvement and quality assurance

Must-Have Requirements

• Leadership & team management
• POS hardware setup
• Software configuration
• Project coordination
• Client communication
• Analytical problem solving
• customer success
• team leadership
• Bachelor’s degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management, or related field
• U.S. work authorization required
• Visa sponsorship not available

Nice-to-Have Signals

• Fintech/SaaS experience
• Additional language proficiency
• Technical certifications (CompTIA A+, Network+, vendor POS)
• Familiarity with ticketing and collaboration tools
• fintech
• SaaS

Work Setup

• Location: Chicago, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Travel: Periodic travel for onsite training and installations
• Employment type: Full-Time

Eligibility Gates

• Work authorization: U.S. work authorization required
• Visa sponsorship: no

Not Specified in JD

• Visa sponsorship
• Remote eligibility
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Coach, mentor, and develop a small team of installation specialists
• Prioritize workloads and monitor capacity to meet on‑time deployment targets
• Serve as primary escalation point for technical or process issues
• Prepare performance reports and metrics for senior leadership
• Collaborate with cross‑functional teams and clients to align requirements and project status
• Track milestones, report risks, and drive issue resolution across teams
• Conduct quality checks, enforce SOPs/SLAs, and champion continuous process improvements
• Coordinate site surveys, hardware/network setup, and software configuration across multiple client locations

Good Fit If You Have

• Fintech or SaaS background is advantageous
• Additional language proficiency is a plus
• Technical certifications (e.g., CompTIA A+, Network+, vendor POS) can substitute for a degree