Associate Customer Success Manager

Ovii's Interpretation of the Role

The Associate Customer Success Manager partners with merchants to boost conversion and reduce returns through data‑driven insights. You’ll analyze performance, run experiments, and translate findings into actionable recommendations that directly grow GMV.

Role Snapshot

• Drive merchant growth via data insights
• Design and run A/B experiments
• Build long‑term merchant relationships
• Collaborate with product, engineering and analytics teams
• Define, track and report key performance metrics
• Support business case development and cost‑benefit analysis

Must-Have Requirements

• Data analysis
• A/B testing
• Business analytics & reporting
• Stakeholder management
• Excel
• Metabase
• English proficiency
• Hindi proficiency
• data‑driven environment
• B2B SaaS customer‑facing

Nice-to-Have Signals

• AdTech / FinTech / eCommerce domain knowledge
• AdTech
• FinTech
• eCommerce

Work Setup

• Location: Gurugram, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Analyze conversion, return and performance metrics across merchant accounts
• Design, execute and evaluate A/B experiments to uncover growth opportunities
• Generate actionable insights and recommendations for merchants
• Cultivate strong, long‑term relationships with merchant partners
• Define, monitor and report key metrics that impact conversion and revenue
• Partner with Customer Engineering, Product and Tech teams to implement solutions
• Assist in cost‑benefit analysis and business case development for new initiatives
• Conduct market research to surface trends and growth opportunities

Good Fit If You Have

• 2‑4 years in data‑driven environments such as AdTech, FinTech or eCommerce
• Experience with B2B SaaS products in customer‑facing roles
• Strong analytical mindset with attention to detail
• Fluent in English and Hindi