Associate Customer Success Manager
GoKwik
Posted 2026-08-17
INR 700,000 - INR 1,000,000 per year
Customer Success & Delivery
Job Description
Ovii's Interpretation of the Role
As an Associate Customer Success Manager at GoKwik, you will partner with D2C merchants to drive checkout adoption, analyze performance data, and run experiments that boost conversion and revenue. The role blends analytics, stakeholder engagement, and cross‑functional collaboration to deliver measurable growth.
Role Snapshot
- Drive merchant checkout adoption
- Analyze conversion and payment metrics
- Design and run A/B experiments
- Collaborate with product and engineering
- Build long‑term stakeholder relationships
- Deliver data‑driven growth insights
Must-Have Requirements
- B2B SaaS experience
- Payments/FinTech knowledge
- Excel
- Metabase
- Analytical skills
- Stakeholder management
- B2B SaaS
- Payments
- FinTech
- eCommerce
- D2C ecosystems
Nice-to-Have Signals
- Understanding of eCommerce funnels, checkout optimisation, conversion metrics
- A/B testing design and execution
- eCommerce funnel understanding
- checkout optimisation
- conversion metrics
Work Setup
- Location: Gurugram, India
- Work mode: ONSITE
- Employment type: Full-Time
Not Specified in JD
- Visa sponsorship
- Salary range
- Remote eligibility
- Education requirement
- Certifications
- Relocation
- Notice period
- Travel
- Security clearance
- Coding test
- Portfolio
- GitHub
- Writing sample
- Cover letter
What You'll Likely Work On
- Support day‑to‑day merchant relationships and drive product adoption
- Analyse checkout funnels, conversion rates, and payment success to uncover growth opportunities
- Design, execute, and evaluate A/B experiments to improve checkout performance
- Coordinate merchant feedback with Product, Engineering and Customer Engineering teams
- Track key checkout, conversion and business KPIs, flagging deviations or opportunities
- Generate actionable recommendations through structured data analysis
- Build strong stakeholder relationships and nurture long‑term merchant champions
Good Fit If You Have
- 1‑3 years in B2B SaaS, Payments, FinTech, eCommerce or D2C ecosystems
- Strong analytical skills with hands‑on Excel and Metabase experience
- Proven ability to influence stakeholders and drive product adoption
Skills
- B2B SaaS experience
- Payments & FinTech knowledge
- E‑commerce checkout optimization
- Data analysis (Excel, Metabase)
- A/B testing
- Stakeholder management
- Customer success
- Growth analytics