Ovii Job Board

Associate Customer Success Manager

GoKwik

Bangalore, India • Onsite - Bangalore, India • Full-Time • 1-3 years

Posted 2026-08-18 INR 1,000,000 - INR 1,200,000 per year Customer Success & Delivery

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Job Description

Ovii's Interpretation of the Role

As an Associate Customer Success Manager at GoKwik, you will own growth‑focused relationships with D2C merchants, driving product adoption, analysing checkout performance, and delivering data‑driven recommendations that boost conversion and revenue.

Role Snapshot

  • Drive product adoption for D2C merchants
  • Analyse checkout funnels and conversion metrics
  • Design and run A/B experiments
  • Track performance against KPIs
  • Partner with product and engineering teams
  • Build long‑term merchant champion relationships
  • Deliver actionable growth insights

Must-Have Requirements

  • Customer‑facing experience
  • Analytical skills with Excel and Metabase
  • Stakeholder management
  • B2B SaaS
  • Payments
  • FinTech
  • eCommerce
  • D2C

Nice-to-Have Signals

  • Experience in Payments, FinTech, eCommerce, or D2C ecosystems
  • Understanding of eCommerce funnels and checkout optimisation
  • Understanding of eCommerce funnels
  • Checkout optimisation
  • Payments
  • FinTech

Work Setup

  • Location: Bangalore, India
  • Work mode: ONSITE
  • Employment type: Full-Time

Not Specified in JD

  • Visa sponsorship
  • Salary range
  • Remote eligibility
  • Education requirement
  • Certifications
  • Relocation
  • Notice period
  • Travel
  • Security clearance
  • Coding test
  • Portfolio
  • GitHub
  • Writing sample
  • Cover letter

What You'll Likely Work On

  • Manage day‑to‑day merchant relationships and drive product adoption
  • Analyse checkout funnels, conversion rates, payment success and GMV to uncover growth opportunities
  • Design and execute A/B tests to optimise checkout performance
  • Track merchant performance against key KPIs and translate data into actionable recommendations
  • Collaborate with Product, Engineering and Customer Engineering to relay feedback and influence product enhancements
  • Develop long‑term merchant champions and strong stakeholder relationships
  • Apply structured problem‑solving and data‑driven decision making to improve merchant outcomes

Good Fit If You Have

  • 1‑3 years experience in B2B SaaS, Payments, FinTech, eCommerce or D2C ecosystems
  • Strong analytical skills using Excel and Metabase
  • Comfortable in a fast‑paced, high‑ownership environment
  • Excellent communication and stakeholder management abilities

Skills

  • B2B SaaS / Payments / FinTech / eCommerce experience
  • Data analysis with Excel and Metabase
  • A/B testing and experimentation
  • Stakeholder management and relationship building
  • Customer‑facing product adoption expertise
  • Growth‑oriented analytical problem solving