Assistant Manager - Operations - Instawork Robotics Labs

Ovii's Interpretation of the Role

The Assistant Manager – Operations will lead a high‑performing operations team that captures field data for robotics AI models. You’ll own hiring, training, process design, inventory management, and serve as the primary liaison for enterprise customers.

Role Snapshot

• Lead and grow an operations team
• Design and improve SOPs and training programs
• Manage inventory, hardware, and operational readiness
• Drive KPI‑based process improvements
• Serve as primary contact for enterprise customers
• Leverage AI tools (e.g., ChatGPT) for productivity

Must-Have Requirements

• Operations management
• Team hiring & onboarding
• Process design & SOPs
• Analytical reporting
• Customer & stakeholder communication
• Inventory & equipment management
• AI tools (ChatGPT) proficiency
• operations
• team management

Nice-to-Have Signals

• B2B SaaS operations experience
• Quality assurance frameworks
• Exposure to AI, data annotation, content moderation
• B2B SaaS
• large enterprise account management

Work Setup

• Location: Bengaluru, India
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Travel requirements
• Shift requirements
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Lead end‑to‑end hiring, onboarding, and career development for the operations team
• Create, document, and continuously improve SOPs, playbooks, and training curricula
• Oversee daily execution of task‑based workflows, monitor KPIs, and resolve bottlenecks
• Manage inventory, equipment allocation, and ensure operational infrastructure is functional
• Act as the main operational liaison for large enterprise customers, delivering weekly business reviews and MIS reports
• Collaborate with Pipeline, Inventory, Hardware, and QA teams to guarantee high‑quality data deliveries

Good Fit If You Have

• 5+ years of operations or BPO experience in fast‑growth environments
• 2+ years of proven team‑management and people‑leadership experience
• Strong analytical mindset with experience building reports and dashboards
• Comfortable presenting to senior stakeholders and customers