Arabic Videogames Customer Service Representative (WRITTEN SUPPORT )

Ovii's Interpretation of the Role

Provide written, multilingual support to Arabic‑speaking gamers, handling chats, emails and tickets for account and gameplay issues. Work onsite in Mexico City with full‑time availability.

Role Snapshot

• Written player support (Arabic, English, Spanish)
• Chat, email and ticket handling
• Resolve account‑related problems
• Multilingual communication
• Office‑based in Mexico City
• Full‑time schedule

Must-Have Requirements

• Arabic language
• English language
• Spanish language
• Written communication
• Customer service
• Multi‑tasking
• Adaptability
• Active listening
• written multilingual player support
• handling chats, emails, tickets
• Residence in Mexico City or Estado de Mexico and ability to work onsite in Col. Del Valle

Nice-to-Have Signals

• High School Diploma
• gaming industry experience

Work Setup

• Location: Mexico City, Mexico
• Work mode: ONSITE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement details
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Respond to player inquiries via chat, email and ticketing platforms in Arabic, English and Spanish
• Investigate and resolve account‑related issues such as lost accounts
• Provide clear, written guidance on game details and policies
• Prioritize and manage multiple support requests simultaneously
• Follow internal procedures and adapt to evolving game updates
• Maintain high service standards and document interactions

Good Fit If You Have

• High School Diploma (preferred)
• Experience in gaming or video‑game support
• Comfort working onsite in Mexico City
• Ability to communicate clearly in three languages