Application Support Engineer-II

Ovii's Interpretation of the Role

Tekion seeks an Application Support Engineer II to independently resolve complex application issues for its cloud‑native automotive platform, improve system performance, and enhance end‑user experience. The role blends deep technical troubleshooting with automation, documentation, and cross‑functional collaboration while mentoring junior engineers.

Role Snapshot

• Own complex application issue resolution
• Automate support workflows
• Maintain documentation & runbooks
• Collaborate with engineering, product, and DevOps
• Mentor junior support engineers
• Monitor application health and performance
• Support feature rollouts and post‑deployment monitoring

Must-Have Requirements

• SQL
• log analysis
• Python
• Bash
• Jira
• ServiceNow
• Splunk
• Datadog
• AWS
• GCP
• application support
• IT operations
• technical troubleshooting
• Bachelor’s degree in Information Systems, Computer Science, or related field
• On‑site work in Bangalore, India

Nice-to-Have Signals

• software deployment pipelines
• APIs

Work Setup

• Location: Bangalore, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Relocation
• Notice period

What You'll Likely Work On

• Investigate and resolve advanced application issues, partnering with engineering and product teams.
• Analyze logs, queries, and system behavior to pinpoint root causes and implement corrective actions.
• Automate routine support tasks to reduce resolution time and improve service quality.
• Maintain and enhance internal documentation, runbooks, and knowledge‑base content.
• Support feature releases with validation and post‑deployment monitoring.
• Serve as escalation point and mentor for junior support engineers.
• Participate in incident response and root‑cause analysis, delivering long‑term remediation plans.
• Collaborate with DevOps and infrastructure teams to proactively monitor application health.

Good Fit If You Have

• Strong problem‑solving mindset with keen attention to detail.
• Effective communicator across technical and non‑technical audiences.
• Experience with enterprise ticketing and monitoring tools.
• Familiarity with software deployment pipelines and APIs.
• Ability to juggle competing priorities in a fast‑paced environment.