Analyst - Platform Operations

Ovii's Interpretation of the Role

The Analyst – Platform Operations ensures the SaaS platform’s availability, reliability, and performance by handling incidents, building observability dashboards, and automating repetitive operational tasks. The role blends development and operations skills to reduce MTTR and drive measurable operational excellence.

Role Snapshot

• Platform reliability & performance
• Incident triage & resolution
• Observability dashboard creation
• Automation of bulk remediation
• Cross‑functional communication

Must-Have Requirements

• Observability tooling (Grafana, centralized log management)
• API & REST knowledge
• Python or SQL scripting
• Ticketing system experience (Jira, ServiceNow, Zendesk)
• API testing tool experience (Postman)
• technical analyst
• application support
• platform operations
• Bachelor's degree in Computer Science, Information Technology, or related field

Nice-to-Have Signals

• Experience in SaaS platform environments
• Exposure to production release monitoring and deployment validation
• Building operational tooling and automation workflows
• Identifying recurring issue patterns and driving preventive fixes
• SaaS platform environment
• production release monitoring

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Resolve production incidents end‑to‑end, including triage, fix, and post‑incident review.
• Build and maintain real‑time observability dashboards using Grafana and centralized logging.
• Develop internal scripts and utilities to automate bulk issue handling and reduce manual ticket volume.
• Conduct root‑cause analysis for major incidents and partner with product and engineering to implement preventive actions.
• Analyze ticket trends and platform telemetry to surface systemic patterns and drive actionable improvements.
• Validate API flows across client, gateway, and backend layers, distinguishing client‑side from server‑side failures.
• Support deployment validation, production release monitoring, and automate repeatable checks.

Good Fit If You Have

• Strong cross‑functional communication to translate technical findings for engineering and product teams.
• Interest in SaaS platform environments and large‑scale operational tooling.
• Ability to recognize recurring issue patterns and propose preventive fixes.