
Adoption Strategist - India
ElevenLabs
Posted 2026-07-06
Customer Success & Delivery
Job Description
Ovii's Interpretation of the Role
The Adoption Strategist will accelerate AI product uptake for corporate and mid‑market customers in India by designing scalable enablement processes, auditing implementations, and driving data‑informed adoption strategies. The role blends deep product knowledge with analytical rigor and cross‑functional collaboration, without direct code ownership.
Role Snapshot
- Drive AI product adoption
- Design scalable enablement programs
- Develop deep platform expertise
- Audit customer implementations
- Analyze adoption metrics
- Partner with cross‑functional teams
Must-Have Requirements
- Implementation / solutions consulting / engineering
- Technical account management
- Voice AI, TTS, conversational AI
- Building adoption programs
- Data‑driven analytics
- Cross‑functional collaboration
- Implementation
- Solutions consulting
- Voice AI / conversational AI
Work Setup
- Location: India
- Work mode: REMOTE
- Remote scope: COUNTRY_RESTRICTED
- Remote countries: India
- Employment type: Full-Time
Eligibility Gates
- Visa sponsorship: unknown
Not Specified in JD
- Salary range
- Visa sponsorship
- Relocation
- Notice period
- Travel
- Security clearance
- Coding test
- Portfolio
- GitHub
- Writing sample
- Cover letter
What You'll Likely Work On
- Build and deliver scalable adoption and enablement processes that get customers to time‑to‑value quickly
- Become the go‑to product expert for ElevenAgents and ElevenCreative, staying ahead of new releases
- Audit customer prompts, configurations, and feature setups, then provide actionable recommendations
- Track leading and lagging adoption metrics, partner with RevOps to enhance reporting, and create data‑driven playbooks
- Run regional workshops and webinars with Account Management and CX to push adoption of new features
- Collaborate with external implementation partners and internal teams to unify the adoption journey
- Support high‑impact initiatives with leadership to advance local GTM goals and global results
Good Fit If You Have
- Enjoys building processes that can scale across many accounts
- Thrives in ambiguous, evolving environments
- Strong analytical mindset with a passion for AI tools
Skills
- Voice AI / TTS / Conversational AI
- Technical SaaS implementation
- Adoption program design
- Data analytics & metrics tracking
- Cross‑functional collaboration
- Automation with AI tools
- English fluency
Remote Eligibility
- India