Account Manager- US Sales

Ovii's Interpretation of the Role

The Account Manager will own a portfolio of B2B SaaS accounts, driving expansion revenue, renewals and customer success. You’ll partner with stakeholders across the client organization and internal product, onboarding and support teams to ensure long‑term partnerships.

Role Snapshot

• Own and grow a portfolio of SMB/Commercial/Mid‑Market accounts
• Drive upsell, cross‑sell and expansion revenue
• Lead contract renewals and negotiation
• Conduct business reviews and strategic account planning
• Maintain CRM forecasts and opportunity pipelines
• Collaborate with onboarding, product and delivery teams

Must-Have Requirements

• Strong communication
• Account planning & customer lifecycle management
• Stakeholder management & relationship building
• Negotiation & presentation
• Identify customer needs and translate to commercial opportunities
• Customer onboarding & adoption initiatives
• CRM (Salesforce) usage
• Account Management
• Key Account Management
• Customer Success
• Revenue Expansion
• Renewal Management

Nice-to-Have Signals

• Exposure to subscription‑based, recurring revenue, SaaS business models
• Experience in fast‑paced high‑growth tech environments
• Fast‑paced high‑growth technology organizations

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications
• Travel
• Security clearance
• Notice period

What You'll Likely Work On

• Own the post‑sales lifecycle for assigned accounts and act as the primary point of contact
• Develop and execute growth strategies to increase expansion revenue
• Identify upsell and cross‑sell opportunities and manage contract renewals
• Run regular business reviews and strategic account planning sessions with customers
• Build relationships with key decision‑makers and executive sponsors
• Monitor account health, engagement and adoption to proactively mitigate churn risks
• Partner with onboarding, implementation, support, product and delivery teams to ensure customer success
• Maintain accurate account plans, pipelines, forecasts and CRM records

Good Fit If You Have

• Experience in fast‑paced, high‑growth technology organizations
• Familiarity with AI‑driven SaaS products and services
• Comfort engaging multiple business and leadership stakeholders