Account Manager - LATAM

Ovii's Interpretation of the Role

The Account Manager will partner with enterprise customers across LATAM to design, deploy, and scale AI conversational agents, driving revenue retention and expansion. The role blends hands‑on technical guidance with strategic account growth, requiring bilingual communication and remote collaboration.

Role Snapshot

• Enterprise Account Management
• AI Conversational Agent Solutions
• Revenue Growth & Retention
• LATAM Market Expertise
• Bilingual (Spanish/English)
• Remote Collaboration

Must-Have Requirements

• 5+ years Customer Success or Account Management experience
• Fluent Spanish and English
• Experience building and deploying AI agents
• Experience with API integrations and SDKs
• Proven revenue quota ownership and cross‑sell execution
• Problem‑solving, technical, and analytical abilities
• Strong communication and relationship‑building skills
• Understanding of LATAM market landscape
• Customer Success
• Account Management
• B2B SaaS
• AI/ML products

Work Setup

• Location: Mexico
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Mexico
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Advise customers on agent design, personas, conversation flows, integrations, and voice customization
• Guide deployment and scaling of agents across web, mobile, telephony, and data‑source integrations
• Analyze performance data and conversational logs to surface friction points and optimization opportunities
• Own expansion outcomes for a portfolio of enterprise accounts, measured by net revenue retention and multi‑product adoption
• Identify and drive cross‑sell opportunities through deeper agent usage
• Partner with Sales, Engineering, and Customer Success to translate technical success into revenue growth
• Build and maintain relationships with stakeholders at all organizational levels

Good Fit If You Have

• Strong communication and interpersonal skills
• Self‑motivated and effective in a remote, distributed team
• Deep understanding of LATAM market dynamics and cultural nuances