Account Manager (Enterprise Servicing Manager)

Ovii's Interpretation of the Role

The Enterprise Servicing Manager partners with HR leaders to deliver seamless employee‑benefits experiences for large corporate accounts. The role drives policy issuance, claims excellence, product adoption and data‑driven insights while targeting 100% logo retention and strong revenue growth.

Role Snapshot

• Enterprise account servicing
• HR partnership & advocacy
• Benefits policy issuance
• Claims management
• Retention & expansion
• Data‑driven insights
• Cross‑functional collaboration
• Path to Customer Success Manager

Must-Have Requirements

• employee benefits policy issuance
• claims handling
• HRMS integration
• data analytics
• attention to detail
• enterprise benefits servicing
• HR partnership
• claims management

Nice-to-Have Signals

• upsell and cross‑sell initiatives
• product adoption of Loop app
• upsell/cross‑sell
• product adoption

Work Setup

• Location: Mumbai, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Issue e‑cards and manage policy issuance with zero errors.
• Run enrollments and integrate HRMS data to ensure accurate coverage.
• Handle claims end‑to‑end, reducing documentation delays, denials and deductions.
• Act as the trusted, day‑to‑day partner for HR leaders, responding quickly to benefits needs.
• Provide proactive employee support and drive adoption of the Loop mobile app.
• Deliver monthly policy performance dashboards and strategic recommendations to HR.
• Collaborate with Enterprise Account Managers, Claims Handlers and Operations to retain large accounts (₹1Cr+ premium).
• Identify upsell and cross‑sell opportunities and share insights with the account team.

Good Fit If You Have

• Passionate about helping HR leaders succeed and earn their trust.
• Thrives in a collaborative, fast‑paced environment.
• Strong analytical mindset for benefits data and reporting.
• Proactive problem‑solver with meticulous attention to detail.
• Ambitious about progressing to a Customer Success Manager role.