Account Manager - Community Management - Video Games

Ovii's Interpretation of the Role

The Account Manager partners with video‑game studios to deliver community‑management services, ensuring client satisfaction and profitable project delivery. The role leads CM leads, coordinates cross‑functional teams, and drives AI‑enabled workflow adoption while supporting business development.

Role Snapshot

• Strategic client partner
• Line‑manager of community‑management leads
• Cross‑functional team coordinator
• AI workflow champion
• Revenue‑focused project delivery
• Business‑development support

Must-Have Requirements

• Account Management
• Client Services
• Community Management
• Digital Marketing knowledge
• Project management software
• Spreadsheet proficiency
• Cross‑functional leadership
• Creative agency environment

Nice-to-Have Signals

• Video games industry insight
• Agency workflow familiarity
• AI tools familiarity
• Video games industry
• AI workflow adoption
• Video games

Work Setup

• Location: Poland
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Poland
• Timezone: European time zone
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Travel requirement
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Build and maintain a trusted strategic partnership with gaming clients
• Communicate client expectations clearly and regularly
• Lead CM leads and project teams to deliver work on time and to quality standards
• Collaborate with creative, strategy, production and influencer teams for seamless service
• Assist Account Directors with pitches and identify growth opportunities
• Oversee accurate monthly invoicing according to operations processes
• Research, implement and promote AI‑enabled tools and workflows for community management
• Complete mandatory training, compliance and tool‑usage requirements

Good Fit If You Have

• Passion for video‑games and player communities
• Experience adopting AI or automation tools in a service setting
• Familiarity with agency‑style project scoping and resourcing