Account Manager - APAC

Ovii's Interpretation of the Role

ElevenLabs seeks a self‑starter Account Manager to grow and retain enterprise customers across APAC for its voice AI platforms. You’ll own the full customer lifecycle, drive product adoption, and expand revenue while shaping a scalable account‑management playbook.

Role Snapshot

• Own APAC enterprise accounts
• Drive product adoption and expansion
• Build long‑term customer relationships
• Track NRR/GRR KPIs
• Develop scalable playbook
• Analyze usage data for growth
• Communicate in English & Mandarin

Must-Have Requirements

• 3-7 years Account Management or Customer Success in SaaS
• Strong communication and interpersonal skills
• Analytical/problem‑solving ability
• Professional fluency in English
• Professional fluency in Mandarin
• Account Management
• Customer Success
• SaaS

Nice-to-Have Signals

• Experience in a bilingual work environment
• bilingual work environment

Work Setup

• Location: Singapore, Singapore
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: Singapore
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Create and refine a scalable APAC account‑management playbook
• Manage a portfolio of commercial and enterprise clients across Southeast and North Asia
• Drive long‑term adoption of ElevenLabs’ voice AI products
• Monitor usage metrics to uncover improvement or expansion opportunities
• Lead renewal negotiations and expand existing accounts
• Measure and improve customer satisfaction and experience
• Own NRR/GRR targets and report against company goals

Good Fit If You Have

• Passionate about voice AI technology
• Thrives in fast‑paced SaaS environments
• Enjoys building long‑term client partnerships
• Comfortable working remotely with a global team
• Fluent in Mandarin; bilingual work‑environment experience is a plus