Director of Customer Education

Ovii's Interpretation of the Role

Weave seeks a Director of Customer Education to define and scale learning programs that boost product adoption, retention, and expansion for enterprise customers. The role leads a cross‑functional education team, partners with Sales, Product, and Success, and measures impact through data‑driven KPIs.

Role Snapshot

• Lead customer education strategy and roadmap
• Build scalable onboarding, adoption, and certification programs
• Manage and develop instructional designers, trainers, and program managers
• Partner with Sales, Product, Success, Marketing, and Executive leadership
• Own KPI definition tied to retention, expansion, and product utilization
• Oversee LMS platforms and digital learning assets

Must-Have Requirements

• 8+ years customer education or enablement in SaaS
• 4+ years leading education teams
• Enterprise customer experience
• Adult learning & instructional design
• LMS management
• customer education
• learning & development
• enterprise SaaS
• Bachelor’s degree
• Bachelor’s degree required
• background check

Nice-to-Have Signals

• B2B SaaS, healthcare, fintech background
• Launching certification programs
• Skilljar, Docebo, Thought Industries, Gainsight, WalkMe familiarity
• AI‑driven learning tools experience
• B2B SaaS
• healthcare technology
• fintech
• enterprise software
• Master’s degree

Work Setup

• Location: Lehi, United States
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown
• Background check: background check

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Equity
• Bonus
• Travel
• Notice period

What You'll Likely Work On

• Define and execute the vision, strategy, and roadmap for customer education
• Create scalable learning assets (e‑learning, instructor‑led, webinars, certifications, microlearning)
• Establish and track KPIs linked to customer outcomes, retention, and product usage
• Lead a high‑performing education team of designers, trainers, and program managers
• Design role‑based learning journeys for enterprise administrators, executives, and end users
• Partner with onboarding, success, product, and sales teams to address learning gaps
• Manage LMS platforms, ensure content meets brand and accessibility standards
• Analyze engagement data, iterate on programs, and report impact to executive leadership

Good Fit If You Have

• Experience launching customer certification programs
• Background in B2B SaaS, healthcare technology, fintech, or enterprise software
• Familiarity with modern learning technologies and AI‑driven analytics