Manager, Fund Administration (Investor Services)

Ovii's Interpretation of the Role

Lead the Investor Services team delivering fund administration support to private‑market clients. Drive performance, SLA compliance, and continuous improvement while partnering with product, sales and operations.

Role Snapshot

• Team leadership for Investor Services professionals
• Ownership of SLA, quality and customer‑satisfaction metrics
• Senior escalation point for complex client issues
• Cross‑functional partnership with product, sales and ops
• Champion of process improvement and automation

Must-Have Requirements

• people management
• fund administration / investor services operations
• analytical / data‑driven decision making
• strong communication and stakeholder influencing
• process improvement and automation
• capacity planning and resource allocation
• fund administration
• investor services
• financial services

Work Setup

• Location: North America
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Remote eligibility

What You'll Likely Work On

• Lead, coach and develop a team of Investor Services Associates and Assistant Managers
• Own team‑level performance metrics including SLA adherence, quality and customer satisfaction
• Act as senior escalation point for high‑priority client issues and coordinate resolution across internal teams
• Manage capacity planning, workload prioritization and resource allocation
• Drive process‑improvement, automation and operational‑control initiatives and surface product enhancements
• Design and deliver training programs for new and existing team members
• Build advisory‑level relationships with customer leadership across the book of business
• Partner with Product, Sales and Operations to align Investor Services priorities with company objectives
• Report team health, performance trends and service risks to senior leadership
• Identify new service opportunities and translate them into operational proposals

Good Fit If You Have

• Strong communicator comfortable presenting to senior stakeholders
• Track record of building high‑performing, data‑driven teams
• Experience leading process‑improvement initiatives at scale
• Detail‑oriented and able to juggle competing priorities in a fast‑paced environment