Client Success Delivery Manager

Ovii's Interpretation of the Role

The Client Success Delivery Manager partners with Client Executives to retain and expand complex enterprise accounts. You will coordinate cross‑functional teams, drive key initiatives, and translate client data into actionable insights that influence renewal and growth.

Role Snapshot

• Strategic partner for Client Executives
• Owner of multi‑stakeholder initiatives
• Cross‑functional coordinator
• Data‑driven insight creator
• Process and playbook builder

Must-Have Requirements

• Project Management
• Organizational Skills
• Cross‑functional Coordination
• client success
• account management
• consulting
• strategic/operational support for enterprise clients

Nice-to-Have Signals

• Influential Partnership Building
• Process Improvement
• Operational Mindset
• Data Narrative Development
• building cross‑functional partnerships
• process improvement
• operational mindset

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Education requirement
• Certifications
• Relocation
• Travel

What You'll Likely Work On

• Build trusted relationships with Client Executives and internal partners (Legal, Sales, Marketing, Clinical, Product).
• Own execution of key client initiatives, defining tasks, owners, and deadlines.
• Lead workstreams for ABRs, renewals, competitive responses, and product launches across multiple teams.
• Translate client data and feedback into clear, actionable narratives for senior client stakeholders.
• Create and refine playbooks, templates, and checklists to enable repeatable, high‑quality client motions.
• Identify portfolio patterns that inform commercial strategy, product roadmap, and go‑to‑market positioning.
• Partner with internal teams to streamline processes, knowledge management, and tooling for greater efficiency.
• Report on success metrics for projects and workstreams, demonstrating impact on client retention and growth.

Good Fit If You Have

• Thrives in fast‑paced, ambiguous environments and can juggle multiple projects.
• Known for getting things done and driving alignment without formal authority.
• Enjoys turning raw data into concise, compelling client‑ready materials.