CSM Mid Market

Ovii's Interpretation of the Role

The Client Success Manager – Mid Market will own relationships with employer clients, driving adoption, renewals and expansion of Hinge Health’s platform. You’ll partner across Growth, Sales, Product and Clinical teams to deliver data‑driven value and ensure high client satisfaction.

Role Snapshot

• Own day‑to‑day client relationships
• Drive adoption, renewals and expansion
• Craft data‑driven stories for clients
• Achieve enrollment and revenue targets
• Maintain 100% retention and high NPS
• Serve as onboarding buddy and best‑practice champion

Must-Have Requirements

• client success
• account management
• relationship management
• data storytelling
• strong written and verbal communication
• presentation abilities

Nice-to-Have Signals

• experience at high‑growth or startup company
• familiarity with employee benefits or digital health
• advanced Excel
• experience with client success platforms (e.g., Gainsight, Salesforce)
• high‑growth startup experience
• digital health familiarity

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Salary range
• Visa sponsorship
• Relocation
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Own a book of mid‑market employer clients and manage the full client lifecycle
• Partner with Growth, Sales, Product, Clinical and Marketing teams to drive platform adoption
• Design and execute enrollment communication campaigns to meet enrollment goals
• Create data‑driven narratives that secure client buy‑in on communication plans
• Ensure revenue growth by maximizing client use of Hinge Health’s product suite
• Maintain 100% client retention and achieve NPS scores of 9+
• Recruit satisfied clients into advocacy programs and support sales references
• Mentor new hires as an onboarding buddy and help define team best practices

Good Fit If You Have

• Enjoys being a trusted advisor and building long‑lasting client relationships
• Excels at turning data into compelling narratives that influence decisions
• Thrives in fast‑paced, cross‑functional environments
• Comfortable navigating ambiguity typical of high‑growth companies