IT Support Engineer

Ovii's Interpretation of the Role

LiveKit seeks an IT Support Engineer to own frontline support, device management, and internal enablement for a remote‑first workforce. The role blends helpdesk triage, identity/access administration, and SaaS tooling to keep the company’s internal environment secure and efficient.

Role Snapshot

• Frontline IT support across time zones
• Identity & access management (Okta)
• Endpoint fleet administration (Workspace ONE)
• Google Workspace & Slack tooling
• Device lifecycle (procurement to disposal)
• Cross‑functional partnership with Security & Engineering

Must-Have Requirements

• IT support experience
• Okta administration
• Workspace ONE endpoint management
• Google Workspace administration
• Slack administration
• Strong written and verbal communication
• IT support
• IT operations

Nice-to-Have Signals

• macOS experience
• Security/compliance experience (SOC 2, ISO 27001)
• Device security posture knowledge (EDR, encryption, patch compliance)
• Scripting/automation (Python, Bash, Google Apps Script, Okta workflows)
• Experience supporting globally distributed teams
• security and compliance
• device security posture
• scripting/automation

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Education requirement

What You'll Likely Work On

• Provide day‑to‑day triage, troubleshooting, and resolution for hardware, software, access, and network issues.
• Run onboarding and offboarding processes, including device provisioning, account deprovisioning, and asset tracking.
• Administer identity workflows in Okta and manage endpoint fleets via Workspace ONE.
• Maintain Google Workspace and Slack configurations, handling user lifecycle and permission management.
• Document runbooks, self‑serve guides, and ticketing procedures to reduce repeat requests.
• Partner with Security to enforce MFA, device posture policies, and support incident response.
• Lead projects that close operational gaps such as onboarding automation and device compliance reporting.

Good Fit If You Have

• Enjoys turning ambiguous problems into repeatable, low‑friction processes.
• Thrives in a fast‑moving, remote‑first environment.
• Can communicate technical steps clearly to non‑technical stakeholders.