Developer Success Engineer

Ovii's Interpretation of the Role

The Developer Success Engineer works remotely from India to help developers integrate LiveKit, troubleshoot issues, and improve the developer experience. The role blends hands‑on engineering with customer advocacy, producing sample code, fixing bugs, and collaborating with sales and community teams.

Role Snapshot

• Remote, India
• Full‑Time
• Engineer‑focused customer support
• Hands‑on debugging & sample code
• Collaboration with Sales & Partnerships

Must-Have Requirements

• Production software debugging
• Code comprehension across unfamiliar codebases
• Strong English written & verbal communication
• building, shipping, and debugging production software

Nice-to-Have Signals

• Prior experience in a similar developer success role
• Experience engaging with a developer community
• Open‑source contributions
• Multilingual ability
• Familiarity with LiveKit platform
• developer community engagement
• open‑source contributions

Work Setup

• Location: India
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: India
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Support developers and companies building on LiveKit, both commercially and in the community
• Triage, file, and fix bugs; respond to support tickets; write sample and production‑quality code; update documentation
• Collaborate with community contributors on technical issues
• Meet regularly with customers to ensure their ongoing success on the platform
• Partner with Sales, Business Development, and Partnerships teams on strategy and customer conversations

Good Fit If You Have

• Enjoys teaching and breaking down complex technical concepts for others
• Thrives in ambiguous, fast‑learning environments
• Passionate about improving the developer experience