Technical Account Manager

Ovii's Interpretation of the Role

LiveKit seeks a Technical Account Manager to own the technical relationship for strategic voice‑AI accounts, guide architecture decisions, and drive product adoption. The role is remote (London‑based) and focuses on aligning engineering teams with business outcomes without sales quota pressure.

Role Snapshot

• Technical Account Management
• Strategic Voice‑AI Accounts
• Architecture Review & Guidance
• Cross‑functional Team Coordination
• Executive Business Reviews
• Playbook Development

Must-Have Requirements

• Developer‑platform fundamentals (APIs, SDKs, frameworks, deployment patterns)
• Technical customer‑facing experience (TAM, Solutions Architect, Sales Engineer)
• Strong communication with engineers and executives
• Technical account management
• Solutions architecture
• Customer‑facing engineering

Nice-to-Have Signals

• WebRTC / SIP / media server experience
• Voice AI / real‑time communication expertise
• LLM agent or AI pipeline experience
• Hands‑on coding in Python, JavaScript/TypeScript, or Go
• Open‑source contributions
• Early‑stage startup background
• Familiarity with real‑time, distributed systems
• General knowledge of AI pipelines
• WebRTC / SIP / media servers
• Voice AI infrastructure
• LLM agent systems
• Developer tools or infrastructure companies

Work Setup

• Location: London, United Kingdom
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United Kingdom
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Application Requirements

• Walk us through a customer engagement you’re proud of
• Tinker with LiveKit

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility beyond UK

What You'll Likely Work On

• Own the technical relationship and long‑term outcomes for a portfolio of strategic voice‑AI accounts
• Conduct architecture reviews and design consultations to model growth and ensure scalable deployments
• Identify capability gaps and drive deeper product adoption across customer implementations
• Coordinate the full LiveKit team—including Developer Success Engineers and Forward Deployed Engineers—to resolve technical issues
• Translate customer feedback into product, pricing, and roadmap recommendations
• Lead executive business reviews that tie platform health to business results and surface technical risks
• Attend on‑site launches and critical escalations, keeping customer leadership informed
• Detect expansion opportunities early and hand signals to the sales organization
• Create and refine TAM playbooks and engagement models for the growing function

Good Fit If You Have

• Known as the go‑to person for solving tough technical problems
• Obsessed with customer success and proactive health tracking
• Able to shift between deep technical detail and executive‑level context