Technical Account Manager

Ovii's Interpretation of the Role

LiveKit seeks a Technical Account Manager to own the technical relationship for strategic voice‑AI accounts, guide architecture decisions, and drive product adoption. The role blends deep technical consulting with executive‑level communication and cross‑team coordination.

Role Snapshot

• Technical account ownership
• Strategic customer advocacy
• Architecture review & design consulting
• Executive business reviews
• Cross‑functional team coordination
• Product adoption & expansion insight

Must-Have Requirements

• Technical account management
• Customer relationship management
• System architecture consulting
• Product adoption consulting
• Cross‑functional coordination
• Executive stakeholder communication
• APIs, SDKs, frameworks knowledge
• technical customer‑facing roles
• senior engineering with heavy customer exposure

Nice-to-Have Signals

• WebRTC / SIP / media server knowledge
• Voice AI infrastructure experience
• LLM / AI agent systems
• Python / JavaScript / Go coding
• Open source contributions
• Early‑stage startup experience
• Familiarity with real‑time, distributed systems
• WebRTC / SIP / media servers
• voice AI infrastructure
• LLM agent systems
• early‑stage startup

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Travel: Occasional on‑site visits for major launches and executive reviews
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Application Requirements

• Describe a customer engagement you’re proud of

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details
• Education requirement
• Certifications

What You'll Likely Work On

• Own the technical relationship and long‑term outcomes for a portfolio of strategic voice‑AI accounts
• Conduct architecture reviews and design consultations to model growth and ensure scalability
• Identify capability gaps and drive deeper product adoption across customer deployments
• Quarterback the LiveKit team—Developer Success Engineers, Forward Deployed Engineers, support and engineering—to deliver solutions
• Translate customer feedback into product, pricing, and roadmap recommendations
• Lead executive business reviews that tie platform health to business outcomes and surface technical risks
• Participate on‑site for major launches, executive reviews, and critical escalations
• Detect expansion opportunities early and hand signals to the sales organization
• Define and build playbooks for the new Technical Account Management function

Good Fit If You Have

• Passionate about customer success and willing to dive into tough technical problems
• Able to shift between deep technical detail and executive‑level context without losing fidelity
• Proven track record as the trusted technical voice for engineering customers