Developer Success Engineer

Ovii's Interpretation of the Role

The Developer Success Engineer works directly with developers building on LiveKit, helping them move from prototype to production. The role blends hands‑on engineering with customer advocacy, fixing bugs, writing sample code, and improving documentation to enhance the developer experience.

Role Snapshot

• Engineer‑focused customer advocate
• Hands‑on debugging and bug triage
• Writes production‑grade sample code
• Creates and updates technical docs
• Collaborates with Sales and Partnerships

Must-Have Requirements

• Production software debugging
• Technical writing and documentation
• Clear spoken and written English
• building, shipping, and debugging production software

Nice-to-Have Signals

• Prior experience in a similar developer‑success role
• Community engagement experience
• Open‑source contributions
• Multilingual ability
• working with developer communities
• open‑source contributions

Work Setup

• Location: London, United Kingdom
• Work mode: REMOTE
• Remote scope: UNSPECIFIED
• Remote countries: UK, London
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility

What You'll Likely Work On

• Support developers and companies using LiveKit, both commercial and community users
• Triage, reproduce, and fix bugs reported via support tickets
• Write sample and production‑ready code to illustrate platform usage
• Maintain and improve documentation, guides, and technical articles
• Collaborate with community contributors on technical issues
• Engage regularly with customers to ensure ongoing success on the platform
• Partner with Sales, Business Development, and Partnerships to shape customer strategy

Good Fit If You Have

• Enjoys teaching and breaking down complex technical concepts for others
• Thrives on learning new programming languages quickly
• Customer‑focused mindset that looks beyond individual tickets to underlying problems