Workplace IT Support Engineer

Ovii's Interpretation of the Role

Cube seeks a Workplace IT Support Engineer to deliver 1st/2nd line support, Microsoft 365 administration, and staff lifecycle management for its global workforce. The role blends hands‑on troubleshooting with project participation and security‑focused responsibilities in a fast‑growing RegTech environment.

Role Snapshot

• First & second line IT support
• Microsoft 365 administration
• Device lifecycle (JML) management
• Security & compliance assistance
• Global team collaboration
• IT project participation

Must-Have Requirements

• Microsoft 365 administration
• Windows/macOS endpoint support
• Jira Service Management ticket handling
• PowerShell scripting
• Technical documentation
• IT support (1st/2nd line)

Nice-to-Have Signals

• Microsoft certifications (MS‑900, MS‑102, MD‑102, SC‑900)
• Experience with Salesforce or HiBob
• Knowledge of SSO, conditional access, identity governance
• Exposure to ITIL, ISO 27001 or SOC 2 frameworks
• Python scripting for automation
• Microsoft certifications
• Business application support
• RegTech
• Financial Services

Work Setup

• Location: London, United Kingdom
• Work mode: HYBRID
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Resolve 1st/2nd line tickets for hardware, software, M365 and connectivity across UK and remote staff
• Administer Exchange, Teams, SharePoint, OneDrive, Intune and Entra ID, including licence and role assignments
• Execute Joiner‑Mover‑Leaver processes, coordinating device provisioning and account lifecycle with HR
• Triage endpoint security alerts, maintain patching standards, and support ISO 27001 / SOC 2 compliance activities
• Provide first‑line support for key business applications such as Salesforce, HiBob, Confluence and Jira
• Participate in global IT projects, contribute to follow‑the‑sun coverage and maintain knowledge‑base articles

Good Fit If You Have

• Microsoft certifications (MS‑900, MS‑102, MD‑102, SC‑900) are a plus
• Experience supporting SaaS business applications (e.g., Salesforce, HiBob)
• Familiarity with ITIL, ISO 27001 or SOC 2 frameworks
• Strong written and verbal communication with staff at all levels
• Self‑managed, deadline‑focused and comfortable juggling competing priorities