Automation Strategist, Customer Success

Ovii's Interpretation of the Role

Zapier seeks an Automation Strategist to partner with enterprise customers, shaping automation strategies, delivering AI‑enabled workflows, and driving measurable ROI. The role blends consulting, systems thinking, and cross‑functional collaboration to expand automation adoption and deepen customer value.

Role Snapshot

• Enterprise automation consulting
• AI‑enabled workflow design
• Customer success partnership
• Strategic value delivery
• Cross‑functional collaboration

Must-Have Requirements

• Automation strategy
• AI workflow orchestration
• Stakeholder management
• Executive communication
• Project ownership
• SaaS enterprise consulting
• Customer success

Nice-to-Have Signals

• Familiarity with AI tools such as ChatGPT, Claude, Gemini

Work Setup

• Location: HQ
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States, Canada
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Application Requirements

• In‑depth questions about experience and approach

Not Specified in JD

• Visa sponsorship
• Salary range
• Relocation
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Guide enterprise customers in defining automation strategy, governance, and AI‑orchestrated processes.
• Identify high‑impact use cases, co‑design scalable implementation patterns, and quantify outcomes.
• Demonstrate ROI, accelerate renewals, and expand automation adoption across accounts.
• Partner with Sales, Support, Product, and RevOps to deliver a unified customer experience.
• Scale frameworks, playbooks, and assets that define Zapier’s automation program.

Good Fit If You Have

• Thrives in ambiguous environments and builds scalable frameworks.
• Uses AI tools daily to create and iterate on workflows.
• Strong communicator who can influence executives and execution teams.