Support Engineer, IT Systems

Ovii's Interpretation of the Role

Zapier seeks a remote Support Engineer, IT Systems to deliver and continuously improve IT support for employees across Australia and New Zealand. The role blends hands‑on troubleshooting, user account management, and process automation while collaborating with Engineering, People Ops, and Security.

Role Snapshot

• Remote, AU/NZ focus
• 2+ years corporate IT support
• Okta administration
• macOS & Jamf device management
• Customer‑centric troubleshooting
• Process improvement & automation

Must-Have Requirements

• IT support experience
• Okta administration
• Jamf device management
• Corporate IT support

Nice-to-Have Signals

• macOS support
• Google Workspace
• Slack
• 1Password
• SSO/SAML integration
• Automation workflow building
• Jamf device management

Work Setup

• Location: APAC
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: Australia, New Zealand
• Timezone: AU/NZ coverage hours
• Employment type: Full-Time
• Shift: AU/NZ coverage hours

Eligibility Gates

• Visa sponsorship: unknown

Application Requirements

• in‑depth experience questions

Not Specified in JD

• Salary range
• Visa sponsorship
• Relocation
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample

What You'll Likely Work On

• Act as the first point of contact for global employee IT requests, covering AU/NZ hours
• Troubleshoot and resolve hardware (Mac), software, and access issues
• Manage user accounts during onboarding and offboarding
• Perform endpoint tasks with Jamf, including device enrollment and account unlocks
• Identify recurring problems and create runbooks, help articles, and self‑service resources
• Surface frontline patterns to improve IT processes and tooling
• Contribute to ZapIT (internal helpdesk) by flagging gaps and testing enhancements
• Assist with SSO/SAML integrations and build simple automation in Okta Workflows and Zapier

Good Fit If You Have

• Enjoys helping people and communicating clearly in async, remote environments
• Looks for patterns and proactively creates documentation or automation
• Thrives in ambiguous, self‑directed work with minimal supervision