Customer Success Manager (APAC)

Ovii's Interpretation of the Role

UptimeAI seeks a Customer Success Manager for Oman who will partner with industrial clients to drive platform adoption and measurable operational improvements. The role blends technical insight translation, stakeholder coordination, and on‑site engagement across key plant locations.

Role Snapshot

• Customer Success Manager – Oman
• Hybrid work with regular on‑site visits
• Focus on industrial AI platform adoption
• Drive reliability, efficiency, and cost outcomes
• Act as trusted partner for plant operations

Must-Have Requirements

• Industry experience in Oil & Gas, Power, Chemicals or similar
• Background in operations, maintenance, reliability, or customer‑facing technical roles
• Strong communication and stakeholder management
• Structured problem‑solving and independent work style
• Ability to translate technical insights into business impact narratives
• Industrial domain experience
• Candidate must be based in Oman

Nice-to-Have Signals

• Predictive maintenance, analytics, or digital‑solution experience
• Exposure to customer success, consulting, or SaaS environments
• Familiarity with enterprise systems such as SAP, CMMS, historians
• Predictive maintenance and analytics
• SaaS or consulting exposure
• Predictive maintenance
• Analytics
• Digital solutions

Work Setup

• Location: Dubai, United Arab Emirates
• Work mode: HYBRID
• Travel: Travel between customer sites in Oman may be required
• Employment type: Full-Time

Eligibility Gates

• Work authorization: Candidate must be based in Oman
• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Build and nurture relationships with operations, maintenance, and leadership teams at customer sites
• Drive day‑to‑day platform adoption and embed insights into plant workflows
• Identify value‑realization opportunities such as downtime reduction and cost savings, then track and report business impact
• Translate technical findings into clear, actionable business recommendations
• Conduct training sessions and enable customer teams to use the platform effectively
• Collaborate with internal product, data, and engineering groups to address client needs and create case studies
• Serve as the local coordination hub for customer communication, reporting, and on‑site support

Good Fit If You Have

• Experience in oil & gas, power, chemicals, or similar heavy‑industry sectors
• Strong communication and stakeholder‑management abilities across technical and executive audiences
• Comfort working independently and solving structured problems in an industrial environment