4551-Senior Partner Customer Success (Government Healthcare)

Ovii's Interpretation of the Role

Innovaccer seeks a senior leader to own and grow its government health portfolio, acting as the primary trusted partner for Medicaid, Medicare and other public‑sector agencies. You will lead a team of Customer Success Managers, drive retention, expansion and delivery outcomes, and collaborate across sales, product and engineering to meet regulatory and contractual commitments.

Role Snapshot

• Lead government health account portfolio
• Drive retention and ARR growth
• Mentor Customer Success team
• Own delivery & compliance
• Build executive relationships
• Collaborate cross‑functionally
• Shape public‑sector playbooks

Must-Have Requirements

• Government health program expertise
• Managed care experience
• Customer success leadership
• Executive communication
• Cross‑functional collaboration
• Metrics‑driven performance
• Regulatory compliance knowledge
• government health program experience
• managed care
• healthcare technology
• Must be authorized to work in United States

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Work authorization: Must be authorized to work in United States
• Visa sponsorship: no

Not Specified in JD

• Salary range
• Visa sponsorship
• Relocation
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Serve as senior point of contact for government and public‑sector accounts, cultivating relationships with agency executives and program directors.
• Own end‑to‑end delivery of contractual and regulatory commitments, partnering with product, delivery and engineering teams.
• Lead, develop and mentor a team of Customer Success Managers and account leaders, fostering a high‑performing, client‑focused culture.
• Drive portfolio retention and expansion, meeting targets for CARR, ARR, churn, NPS and CSAT.
• Partner with Sales, Marketing, Product and Technical teams to align on client strategy and manage expectations.
• Maintain a visible presence within client organizations, tracking policy changes and program priorities.
• Act as senior escalation point, resolving complex issues swiftly while protecting long‑term relationships.
• Contribute to and continuously improve playbooks and frameworks for government account management.

Good Fit If You Have

• Deep familiarity with Medicaid, Medicare Advantage and CMS program requirements.
• Proven ability to influence matrixed teams without direct authority.
• Strong political acumen and experience navigating government procurement cycles.