Implementation and Onboarding Manager, NAM

Ovii's Interpretation of the Role

The Implementation and Onboarding Manager leads end‑to‑end SaaS deployments for North America customers, handling scoping, integration, and project delivery to ensure rapid, repeatable onboarding and long‑term success.

Role Snapshot

• Lead end‑to‑end SaaS implementations
• Drive integrations with CRM, HRMS, procurement & ticketing tools
• Own project plans, timelines, and escalation paths
• Mentor junior implementation managers
• Collaborate with sales and CS for seamless handoff
• Track implementation KPIs and flag risks

Must-Have Requirements

• SaaS implementation
• REST APIs
• SSO/SAML
• Webhooks
• CRM platforms
• HRMS platforms
• Project management
• enterprise project delivery

Nice-to-Have Signals

• Procurement platform experience
• Ticketing platform experience
• fast‑paced SaaS environment

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Own the full implementation lifecycle for strategic and enterprise customers, from kickoff to go‑live
• Lead discovery workshops to map customer workflows to SpotDraft capabilities
• Design and govern project plans with milestones, RAID logs, and escalation paths
• Serve as the primary technical contact for API, SSO/SAML, and webhook integrations
• Identify scope creep and configuration gaps, coordinating resolution with product and engineering
• Mentor L2 Implementation Managers and codify best practices
• Build and maintain playbooks, integration templates, and knowledge‑base articles
• Partner with Account Executives and Customer Success Managers for a smooth pre‑sales to post‑sales transition
• Track and report KPIs such as time‑to‑live, CSAT, and adoption rates, escalating risks to leadership
• Provide product feedback by synthesizing recurring customer pain points

Good Fit If You Have

• Experience thriving in fast‑paced, high‑growth SaaS environments
• Comfortable communicating with executive‑level stakeholders
• Strong analytical mindset for KPI‑driven improvements