Customer Education Manager

Ovii's Interpretation of the Role

The Customer Education Manager will own the full education lifecycle for Almabase’s SaaS products, from diagnosing learning gaps to creating AI‑augmented content and measuring impact. This individual contributor role drives product adoption, reduces support load, and shapes the education function from the ground up.

Role Snapshot

• End‑to‑end education ownership
• AI‑assisted content creation
• Multi‑format (KB, courses, email, in‑product) delivery
• Cross‑functional collaboration with CS, Support, Product
• Metrics‑driven iteration

Must-Have Requirements

• 2+ years in customer education, enablement, or related B2B SaaS role
• End‑to‑end ownership of the education loop (diagnosis, strategy, creation, measurement)
• Multi‑format content creation (KB, courses, email, in‑product walkthroughs)
• Comfort using AI tools for content production
• Hands‑on builder (writes, records, ships)
• Cross‑functional collaboration with CS, Support, Product, Engineering
• customer education loop ownership
• multi‑format content creation
• cross‑functional collaboration

Nice-to-Have Signals

• First‑hire or early‑hire experience on an education team
• Experience writing content for AI bots (Fin, Intercom, Zendesk)
• Experience measuring education impact with concrete metrics
• Familiarity with LMS or academy platforms
• Comfort with Notion, Intercom, screen‑recording tools
• first‑hire education team
• AI‑generated content
• LMS platform familiarity
• impact measurement

Work Setup

• Location: Bangalore, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Identify learning gaps by analyzing support tickets, CSM feedback, and adoption data
• Define education strategy, choose formats and timing for each release or seasonal need
• Write and produce knowledge‑base articles, onboarding courses, emails, and in‑product walkthroughs
• Leverage AI tools (Claude, etc.) for drafting, iterating, and polishing content
• Track education KPIs (ticket deflection, adoption delta, completion rates) and close the feedback loop
• Create internal training resources that up‑skill CS, Support, and Onboarding teams
• Report education impact to leadership and propose scaling plans

Good Fit If You Have

• Previous experience owning the full education loop in a B2B SaaS environment
• Comfort directing AI tools for content generation and reviewing output
• Ability to translate customer pain into clear, actionable learning material
• Proactive collaboration with product, support, and customer‑success teams