4354-Partner Customer Success (Healthcare)

Ovii's Interpretation of the Role

Innovaccer seeks a senior Partner, Customer Success to own strategic healthcare accounts, drive adoption of its population health and AI platforms, and deliver measurable business outcomes. The role partners with C‑suite leaders, mentors internal teams, and is accountable for growth, retention, and satisfaction metrics.

Role Snapshot

• Executive partner to health system C‑suite
• Strategic account ownership across population health & AI platforms
• Growth & retention responsibility (CARR, ARR, churn, NPS, CSAT)
• Mentor senior Customer Success leaders
• Cross‑functional collaboration with product, engineering, AI, and delivery

Must-Have Requirements

• Enterprise platform delivery
• Population health platform expertise
• AI-enabled workflow solutions
• Executive communication
• Cross-functional collaboration
• Customer success leadership
• Healthcare provider services

Nice-to-Have Signals

• Advanced degree (MBA, MHA, MD, PhD) preferred
• AI platform adoption
• MBA
• MHA
• MD
• PhD

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Work authorization: Must be authorized to work in United States (E‑Verify)
• Visa sponsorship: no

What You'll Likely Work On

• Own executive responsibility for a portfolio of strategic healthcare accounts, ensuring platform adoption and measurable outcomes
• Guide clients through enterprise‑wide deployment and scaling of population health and AI platforms
• Drive account growth by meeting CARR, ARR expansion, churn reduction, NPS, and CSAT targets
• Engage CIOs, CFOs, COOs, CMIOs, and CEOs to translate platform capabilities into ROI and operational efficiency
• Partner with delivery, product, engineering, and AI teams to align roadmap and execution with client success
• Mentor Associate Partners, Project Managers, and senior Customer Success leaders
• Develop partnership‑focused growth strategies and expand platform usage across regions

Good Fit If You Have

• Proven senior leadership in healthcare provider services
• Track record delivering enterprise software, data, analytics, or AI platforms
• Strong executive presence and ability to influence C‑suite stakeholders