4354-Partner Customer Success

Ovii's Interpretation of the Role

The Partner, Customer Success leads strategic health system accounts, driving adoption and measurable outcomes for Innovaccer’s population health and AI platforms. The role combines executive relationship management, platform delivery, and growth of ARR metrics while mentoring senior customer success staff.

Role Snapshot

• Strategic account executive
• Healthcare platform delivery leader
• C‑suite relationship manager
• Growth & retention accountable
• Mentor for senior CS leaders

Must-Have Requirements

• Enterprise platform delivery
• AI platform deployment and adoption
• Population health platform expertise
• Strategic client relationship management
• Executive communication and influence
• Cross‑functional collaboration
• Metrics‑driven performance
• Healthcare provider services
• Customer success/account leadership
• Must be authorized to work in the United States (E‑Verify)

Nice-to-Have Signals

• Advanced degree (MBA, MHA, MD, PhD) or equivalent
• Advanced degree (MBA, MHA, MD, PhD)
• MBA
• MHA
• MD
• PhD

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Work authorization: Must be authorized to work in the United States
• Visa sponsorship: no

What You'll Likely Work On

• Own a portfolio of strategic health system accounts, ensuring platform adoption and expansion
• Drive delivery, operationalization, and scaling of both population health and AI platforms
• Partner with C‑suite executives to translate platform capabilities into financial and operational ROI
• Achieve growth targets for Committed ARR, ARR expansion, churn reduction, NPS, and CSAT
• Collaborate closely with product, engineering, AI, and delivery teams to meet client expectations
• Mentor Associate Partners and Customer Success Leaders to sustain high‑quality client engagements

Good Fit If You Have

• Proven track record delivering enterprise health‑tech platforms
• Deep experience managing C‑suite relationships in complex provider environments
• Strong executive presence and ability to influence senior stakeholders