Customer Success Manager

Ovii's Interpretation of the Role

Almabase seeks a Customer Success Manager to guide university and high‑school clients through onboarding, adoption, retention and expansion of its alumni‑engagement platform. The role is based in Bangalore, follows a hybrid schedule, and requires working US EST hours while collaborating with US‑based customers and internal teams.

Role Snapshot

• Hybrid (2‑3 days office) in Bangalore
• US‑hours (EST) schedule
• Post‑sales journey ownership
• Customer advocacy & expansion
• AI‑enhanced workflow

Must-Have Requirements

• SaaS B2B Customer Success experience (1‑2 years)
• Excellent written and verbal business communication
• Strong problem‑solving and analytical aptitude
• Deep understanding of the software product
• Comfortable leveraging AI tools (ChatGPT, Perplexity, Gamma, Canva, Zapier AI, N8N AI)
• SaaS B2B
• Customer Success
• US customer exposure

Nice-to-Have Signals

• Experience with HubSpot CRM
• HubSpot CRM experience

Work Setup

• Location: Bangalore, India
• Work mode: HYBRID
• Timezone: Work US EST hours (8 am‑5 pm EST)
• Employment type: Full-Time

What You'll Likely Work On

• Own the end‑to‑end post‑sales customer journey (onboarding → adoption → retention → advocacy)
• Act as trusted advisor, building relationships with champions and key stakeholders
• Deliver product training and workshops to ensure customer proficiency
• Run regular check‑ins, business reviews and monitor health/risk scores
• Identify and pursue up‑sell / cross‑sell opportunities
• Gather NPS feedback and relay insights to product and marketing teams
• Leverage AI tools to streamline CSM processes and improve outcomes

Good Fit If You Have

• Curiosity about customer workflows and AI‑driven solutions
• Ability to multitask across a portfolio of accounts
• Genuine care for customer success and relationship building