Implementation Specialist

Ovii's Interpretation of the Role

The Implementation Specialist guides Almabase customers through technical setup, integration, and launch readiness. You’ll configure platforms, translate business needs into technical specs, and act as the primary technical advisor throughout the onboarding journey.

Role Snapshot

• Customer implementation lead
• Platform configuration & integration
• Technical advisor & trainer
• Cross‑functional collaborator
• Process documentation owner

Must-Have Requirements

• Problem solving
• Troubleshooting
• Technical communication
• Project management
• Requirement gathering
• Written and verbal communication
• Attention to detail
• Independent work / multitasking
• SaaS onboarding
• implementation
• customer success
• technical support

Nice-to-Have Signals

• CRM platform experience
• Database and system integration experience
• API experience
• Higher‑education / nonprofit technology exposure
• Project management or onboarding tool familiarity
• Vendor / agency coordination experience
• CRM platforms
• databases
• system integrations
• higher education / nonprofit tech
• APIs

Work Setup

• Location: Bangalore, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Guide customers through each implementation milestone from kickoff to launch readiness
• Configure environments, branding, permissions, and integrations with existing systems
• Translate business requirements into technical specifications and data‑management plans
• Conduct implementation calls, troubleshoot issues, and explain technical concepts in plain language
• Partner with Customer Success, Product, Engineering, and Support to resolve blockers and mitigate risks
• Maintain accurate implementation documentation and contribute to knowledge‑base resources
• Identify recurring challenges and propose process improvements
• Coordinate with external website/design partners to ensure seamless hand‑off

Good Fit If You Have

• Enjoys learning new tools quickly and teaching concepts to non‑technical users
• Thrives in a fast‑paced, customer‑facing environment
• Excels at organizing multiple projects and stakeholder timelines