Head of Risk Operations

Ovii's Interpretation of the Role

Tilt seeks a senior leader to own all non‑customer‑facing risk operations, from fraud prevention and dispute resolution to back‑office processing. The Head of Risk Operations will drive automation, set SLAs, and partner with compliance, legal, product and engineering to keep the function audit‑ready and scalable.

Role Snapshot

• Executive ownership of risk operations
• People‑manager for team leads and analysts
• Automation and process‑scaling focus
• Vendor stack stewardship
• Regulatory compliance leadership

Must-Have Requirements

• Fraud and dispute operations
• Consumer protection regulation (FCRA, Reg Z, Reg E, SCRA)
• Operations automation and process scaling
• Fraud typologies (card, ACH, P2P)
• Data analysis and SQL/BI
• Cross‑functional partnership with compliance, legal, product, engineering
• Risk operations leadership

Nice-to-Have Signals

• Fintech or banking regulatory experience
• AI‑enabled automation deployment
• Familiarity with fraud tooling ecosystem (Alloy, Socure, Persona, LexisNexis, Helix, Centrix, Zendesk, Peach)
• Vendor relationship and contract management
• Fintech or banking regulatory environment
• AI/automation deployment
• Fintech
• Banking
• Lending

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Own end‑to‑end non‑customer‑facing operations across fraud, disputes, mail and refund processing
• Define and enforce SLAs, quality standards, and operating rhythm for 30+ workloads
• Build and execute an automation roadmap to cut manual‑review volume and dispute cycle time
• Lead, coach, and scale a team of team leads and investigators, including hiring and capacity planning
• Partner with Compliance, Legal, Product, and Engineering to translate regulatory changes into operational controls
• Manage the fraud‑and‑dispute technology stack and vendor contracts
• Maintain an exam‑ready control environment with documentation and QA

Good Fit If You Have

• Proven track record of scaling operations through automation rather than headcount
• Strong communication skills for executive‑level reporting and cross‑functional influence
• Experience navigating complex consumer‑protection regulations