Training & Quality Lead

Ovii's Interpretation of the Role

The Training & Quality Lead will own the end‑to‑end learning and quality assurance function for Aspora’s CX operation, bridging people development with operational excellence. This on‑site role in Bangalore requires data‑driven coaching, regulatory compliance, and people‑management expertise in a fast‑scaling fintech.

Role Snapshot

• Lead training program design & delivery
• Own quality evaluation framework across channels
• Manage and develop Quality Auditor team
• Drive data‑driven coaching and process improvement
• Partner with Ops, Product, Compliance and CX leadership

Must-Have Requirements

• Training program design
• Quality assurance frameworks
• People management
• Kapture
• Locobuzz
• Excel
• PowerPoint
• RBI guidelines
• Training & Quality in fintech/BFSI
• People management of QA/training team
• Graduate or Postgraduate degree in relevant discipline

Nice-to-Have Signals

• Power BI
• MBA
• L&D / CPLP / Six Sigma / ISO 9001 certifications
• LMS platforms (Moodle, Cornerstone)
• Startup/high‑growth fintech experience
• Startup or high‑growth fintech environment
• Power BI reporting
• L&D certification
• CPLP
• Six Sigma
• ISO 9001
• startup

Work Setup

• Location: Bangalore, India
• Work mode: ONSITE
• Remote scope: UNSPECIFIED
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Certifications (if required)
• Notice period

What You'll Likely Work On

• Design, own and continuously improve the full training lifecycle, including onboarding, product, compliance and soft‑skill programs
• Develop SOPs, scripts, e‑learning modules and assessments aligned to product and regulatory updates
• Conduct training needs analysis using quality audit data, CSAT trends and ORM signals
• Own and evolve the Quality Evaluation Framework for voice, chat, email and digital interactions
• Run calibration sessions, translate audit findings into coaching interventions and process fixes
• Publish monthly T&Q scorecards and track KPIs for the Quality Auditor team
• Manage, mentor and appraise the Quality Auditor team, building a culture of continuous improvement
• Represent the T&Q function in business reviews, regulatory audits and internal governance forums

Good Fit If You Have

• Fintech or BFSI experience (required)
• 2–3 years of people‑management experience overseeing a QA or training team (required)
• MBA or L&D / Six Sigma / ISO 9001 certifications (preferred)
• Power BI exposure for quality reporting (nice‑to‑have)
• Startup or high‑growth fintech background (optional)