Operations Lead

Ovii's Interpretation of the Role

The Product Operations Lead owns the end‑to‑end operational health of a product line, defining defects, building dashboards and driving metrics down. You will partner with banks and fintech providers, design SOPs, and automate manual workflows using SQL and modern orchestration tools.

Role Snapshot

• Own operational health of a product line
• Define and track product‑surface defects
• Drive metric reduction across the end‑to‑end flow
• Manage partner performance and commercial levers
• Design SOPs and onboarding processes
• Automate manual operations with workflow tools
• Build data dashboards and conduct SQL analysis
• Collaborate in cross‑functional pod reviews

Must-Have Requirements

• Operational metric ownership
• Partner performance management
• Process design
• Automation workflow development
• SQL
• Dashboard creation
• Own operational metric
• Partner management
• Automation

Nice-to-Have Signals

• LLM workflow orchestration
• n8n/Zapier automation
• Metabase
• Hex
• Sigma

Work Setup

• Location: Bangalore, India
• Work mode: ONSITE
• Employment type: Full-Time

Eligibility Gates

• Visa sponsorship: unknown

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement

What You'll Likely Work On

• Define product‑surface defects, build dashboards or queries, decompose metrics and drive them down end‑to‑end.
• Run weekly partner operating cadences, escalate with evidence, and influence SLAs, cost of funds, FX spread, fees and service quality.
• Create onboarding and steady‑state operating models for partners, internal teams, support, compliance, finance and product.
• Ship production automation (LLM workflows, n8n/Zapier‑style orchestration, SQL‑triggered alerts) that reduces manual ops load.
• Write SQL, inspect event‑level data and stand up dashboards in Metabase, Hex, Sigma or equivalent.
• Present numbers, diagnoses and plans in pod reviews, making trade‑offs explicit.

Good Fit If You Have

• Owned an operational metric rather than merely supporting one.
• Comfortable doing unglamorous work that moves the number.
• Able to explain metric movements without hiding behind frameworks.
• Experienced pushing external partners with data‑driven escalations.