Customer Success Manager

Ovii's Interpretation of the Role

Reo.Dev seeks a Customer Success Manager in Bengaluru to own end‑to‑end success for named developer‑tool accounts, drive onboarding, adoption, renewals and expansion revenue. The role blends client consulting, feedback liaison and cross‑functional collaboration in a fast‑scaling SaaS environment.

Role Snapshot

• Own end‑to‑end success for named accounts
• Lead onboarding and product adoption
• Manage renewals and expansion revenue
• Act as primary channel for customer feedback
• Collaborate with product, sales and engineering teams

Nice-to-Have Signals

• MBA from Tier 1 institute
• Early‑stage SaaS startup experience (2‑3 years)
• VC or Management Consulting experience (3‑4 years)
• Client‑facing experience
• Managing US‑based accounts
• Early‑stage SaaS startup experience
• VC/Management Consulting background
• Client‑facing role
• US account management
• MBA (Tier 1 institute)

Work Setup

• Location: Bengaluru, India
• Work mode: ONSITE
• Employment type: Full-Time

What You'll Likely Work On

• Own and grow revenue for assigned developer‑tool accounts, ensuring retention and upsell opportunities
• Drive onboarding, configuration and adoption of Reo.Dev’s platform within customer enterprises
• Understand customer goals and position product features to meet those objectives
• Serve as the main conduit for customer feedback, coordinating with internal product and engineering teams
• Manage renewal cycles, negotiate upgrades and expand product usage across the account
• Advise customers on optimal product packages and implementation best practices

Good Fit If You Have

• Hands‑on, fast‑execution mindset
• High standards for work quality
• Low ego, collaborative attitude
• Resilient, learns from failure
• Ambitious growth orientation