Head of Customer Success - Nordic

Ovii's Interpretation of the Role

Lead the Nordic Customer Success organization for Aura Cloud, overseeing onboarding, adoption, and ongoing value delivery for banking customers. Drive cross‑functional project execution, define success metrics, and develop a high‑performing team of CS professionals and product owners.

Role Snapshot

• Head of Customer Success – Nordic
• Lead CS team and product owners
• Own onboarding and adoption for banking clients
• Define and track customer success metrics
• Manage cross‑functional project delivery
• Mentor and develop CS talent
• Collaborate with product and engineering

Must-Have Requirements

• IT project management
• Core banking implementation
• Agile methodology
• Stakeholder relationship management
• Team leadership
• Customer success metrics
• English fluency
• Migration experience
• B2B financial institution engagement

Nice-to-Have Signals

• Swedish / Nordic language
• Swedish language

Work Setup

• Location: Stockholm, Sweden
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Execute onboarding projects with product owners and CS team members
• Establish and monitor metrics that measure customer business outcomes
• Lead, coach, and grow a team of customer success professionals
• Translate customer needs into service opportunities and upsell pathways
• Plan and manage end‑to‑end onboarding tasks, dependencies, and milestones
• Coordinate technical dependencies across SMEs and engineering teams
• Identify, assess, and mitigate delivery risks for customer projects
• Run Agile ceremonies (sprints, stand‑ups, retrospectives) and drive continuous improvement
• Communicate complex ideas clearly in written form
• Build strong, long‑term relationships with B2B banking customers and stakeholders

Good Fit If You Have

• Fluent English with strong written communication
• People‑oriented, relationship‑focused mindset
• Experience with consumer, SME, and corporate banking processes
• Ability to simplify complex concepts for diverse audiences
• Knowledge of Swedish or other Nordic languages is a plus