Customer Success Manager
GoKwik
Posted 2026-07-01
INR 1,300,000 - INR 1,650,000 per year
Customer Success & Delivery
Job Description
Ovii's Interpretation of the Role
The Customer Success Manager will own the checkout performance of assigned merchants, driving adoption of GoKwik’s payment solutions and delivering measurable growth. By analysing funnel data, running experiments and partnering cross‑functionally, you will turn insights into actionable recommendations that boost conversion and revenue.
Role Snapshot
- Own merchant checkout performance
- Drive adoption of payment solutions
- Analyse conversion funnels and drop‑offs
- Design and run A/B tests
- Present data‑driven growth recommendations
- Manage stakeholder relationships
- Collaborate with product, engineering and customer engineering
Must-Have Requirements
- Data analytics (Excel, Metabase, SQL)
- Conversion funnel analysis
- Stakeholder relationship management
- A/B testing
- Customer Success
- Growth
- Business Analytics
- eCommerce-focused roles
Nice-to-Have Signals
- Consulting experience
- eCommerce domain exposure
- Consulting
Work Setup
- Location: Gurugram, India
- Work mode: ONSITE
- Employment type: Full-Time
Not Specified in JD
- Visa sponsorship
- Salary range
- Remote eligibility
- Education requirement
- Certifications
- Travel
- Shift
- Security clearance
- Coding test
- Portfolio
- GitHub
- Writing sample
- Cover letter
What You'll Likely Work On
- Own and improve checkout performance for a portfolio of merchants
- Drive adoption and usage of GoKwik’s checkout and payment solutions
- Analyse funnel metrics, identify friction points and recommend optimisation strategies
- Design, execute and evaluate A/B experiments to enhance UI/UX and payment flows
- Track GMV, conversion and payment success KPIs using analytics tools
- Translate insights into growth recommendations and present them to merchant stakeholders
- Partner with product, engineering and customer‑engineering teams to ensure successful integrations
- Act as a trusted advisor, influencing product roadmap based on merchant feedback
Good Fit If You Have
- Background in eCommerce or D2C brands
- Experience in consulting or growth‑focused roles
- Comfortable in fast‑paced, data‑driven environments
Skills
- Conversion funnel analysis
- Data analytics (Excel, Metabase, SQL)
- A/B testing
- Stakeholder relationship management
- Presentation & communication
- E‑commerce checkout optimisation
- Cross‑functional collaboration