CloudOps Engineer – L1

Ovii's Interpretation of the Role

The CloudOps Engineer L1 joins Comprinno’s Managed Services team to monitor, troubleshoot, and maintain AWS environments around the clock. You’ll handle alerts, incidents, and routine admin tasks while building expertise in cloud operations and AWS certifications.

Role Snapshot

• 24/7 AWS cloud operations
• Incident triage and ticket management
• Infrastructure health checks
• Basic security and compliance support
• Documentation and knowledge‑base upkeep
• Shift‑based on‑call rotation

Must-Have Requirements

• AWS services (EC2, S3, IAM, VPC, RDS, EKS)
• Linux administration
• Networking fundamentals
• Troubleshooting and analytical skills
• ITSM ticketing tools
• Strong written and verbal communication
• Willingness to work in shifts/on‑call
• Technical support
• System administration
• Cloud operations
• NOC
• Helpdesk
• Infrastructure support
• Bachelor's degree in Computer Science, Information Technology, Electronics & Telecommunications, or related technical discipline

Nice-to-Have Signals

• AWS Certified Cloud Practitioner
• AWS Solutions Architect – Associate
• Linux certifications (RHCSA, Linux Essentials)
• Bash scripting
• Python
• Git
• Docker
• Kubernetes concepts
• Infrastructure as Code concepts
• ITIL processes
• Monitoring tools (CloudWatch, Grafana, Prometheus, Tevico)
• Ticketing tools (Jira, ServiceNow, Freshservice)
• AWS certifications
• Linux certifications
• Scripting
• Containerization
• Infrastructure as Code
• RHCSA or Linux Essentials

Work Setup

• Location: Pune, India
• Work mode: ONSITE
• Employment type: Full-Time
• Shift: Rotational shifts and on‑call rotation

What You'll Likely Work On

• Monitor AWS resources and respond to alerts within SLA
• Perform initial troubleshooting, create and update incident tickets
• Execute routine health checks, patching, backups, and operational changes
• Escalate unresolved issues to L2/L3 teams and support major incident handling
• Maintain monitoring configurations and assist with observability tools
• Implement basic security controls and conduct periodic access reviews
• Update runbooks, documentation, and knowledge‑base articles
• Participate in training, knowledge‑sharing, and continuous‑improvement initiatives

Good Fit If You Have

• AWS Cloud Practitioner or Solutions Architect certification (preferred)
• Linux certifications such as RHCSA (preferred)
• Experience with Bash, Python, Git, Docker, Kubernetes (preferred)
• Familiarity with IaC and ITIL processes (preferred)
• Customer‑service mindset and teamwork orientation