Product Enablement Specialist

Ovii's Interpretation of the Role

The Product Enablement Specialist drives adoption of Zuddl’s event platform by designing and executing onboarding programs, delivering tailored training, and consulting on workflow implementation. The role partners with Customer Success, Product, Support, and Marketing teams to ensure smooth go‑live, reduce churn risk, and continuously improve enablement processes.

Role Snapshot

• Design and execute segment‑specific onboarding plans
• Deliver live and on‑demand training for event teams
• Consult on workflow and use‑case implementation
• Create playbooks, guides, and reusable training assets
• Track adoption metrics and mitigate churn risk
• Collaborate cross‑functionally with CSMs, product, support, and marketing

Must-Have Requirements

• SaaS onboarding & implementation
• Customer education & training
• English communication (written, verbal, presentation)
• Loom
• Notion
• Slack
• Zoom
• HubSpot/Salesforce
• Intercom
• Analytical & structured thinking
• Multitasking & timeline management
• SaaS onboarding
• customer education
• implementation

Nice-to-Have Signals

• Event technology or martech experience
• event technology
• martech

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Not Specified in JD

• Salary range
• Visa sponsorship
• Equity mention

What You'll Likely Work On

• Create and manage onboarding plans from kickoff to go‑live, tracking timelines and stakeholder engagement for SMB, mid‑market, and enterprise customers.
• Conduct live and recorded training sessions, and develop reusable videos, checklists, and documentation for event marketers and technical users.
• Partner with customers to translate business goals into optimal platform workflows and event configurations.
• Proactively identify adoption risks, work with CSMs to address issues, and relay feedback to product and engineering teams.
• Author and maintain onboarding playbooks, guides, and best‑practice documentation in Notion and the LMS, iterating with product updates.
• Coordinate with Customer Success, Product, Support, and Marketing to align enablement assets and influence roadmap decisions.

Good Fit If You Have

• Passion for helping customers adopt new technology.
• Ability to simplify complex processes into clear, actionable training.
• Experience in event‑tech or marketing‑tech environments (advantageous).
• Strong analytical mindset focused on continuous improvement.
• Comfortable thriving in a fast‑growing Series A startup.