Business Operations Associate (GIFT City)

Ovii's Interpretation of the Role

Groww seeks a Business Operations Associate to monitor daily US‑Stocks business metrics, resolve customer issues, and drive process improvements for its IFSC platform. The role blends data analysis, stakeholder coordination, and operational discipline to ensure smooth, compliant financial services delivery.

Role Snapshot

• Business performance monitoring
• Operational dashboard creation & reporting
• Stakeholder coordination & issue escalation
• Customer grievance resolution
• RAA payout execution
• Process improvement & insight generation

Must-Have Requirements

• analytical skills
• operational discipline
• stakeholder coordination
• data analysis & reporting
• dashboard creation & maintenance
• customer grievance management
• business monitoring
• operational execution
• customer grievance handling

Nice-to-Have Signals

• banking/brokerage/fintech/wealth‑management experience
• knowledge of US Stocks & cross‑border investing
• experience in regulated financial services
• banking/brokerage/fintech background
• US Stocks knowledge
• regulated financial‑services exposure
• banking
• brokerage
• fintech
• wealth management

Work Setup

• Location: GIFT City, Ahmedabad, Gujarat, India
• Work mode: ONSITE
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Education requirement
• Certifications
• Relocation
• Notice period
• Travel
• Security clearance
• Coding test
• Portfolio
• GitHub
• Writing sample
• Cover letter

What You'll Likely Work On

• Track daily transaction volumes, values and key operational metrics for the US‑Stocks business.
• Maintain and update operational dashboards, flagging deviations and escalating breaches to relevant teams.
• Coordinate with internal partners, brokers and external stakeholders to resolve incidents and restore metric targets.
• Own end‑to‑end grievance handling, meeting defined turnaround times and driving root‑cause analysis of recurring issues.
• Support accurate and timely RAA payouts, ensuring reconciliation with finance teams.
• Capture customer pain points, translate them into actionable insights, and partner with product teams to improve processes.

Good Fit If You Have

• Background in banking, brokerage, fintech, wealth management, or capital‑markets operations.
• Familiarity with US‑Stocks or cross‑border investment products.
• Experience working in regulated financial‑services environments.