Technical Manager – Customer Success (AI Field Services | AI & ML) | USA-Remote

Ovii's Interpretation of the Role

Technical Manager – Customer Success drives AI solution onboarding, integration, and adoption for enterprise field‑service customers. The role blends deep AI/ML knowledge with hands‑on SaaS implementation and executive stakeholder management.

Role Snapshot

• Technical manager in Customer Success
• AI/ML solution expertise
• Enterprise SaaS implementation
• CRM integration (Salesforce, ServiceNow, etc.)
• Executive stakeholder management
• Remote, US‑authorized

Must-Have Requirements

• AI, Generative AI, Agentic AI, LLMs, NLP
• Enterprise SaaS implementation experience
• CRM platform integration (Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX)
• Technical solution design and deployment
• Change management and user adoption programs
• Data onboarding and API integration
• Customer Success
• Solutions Engineering
• Enterprise SaaS implementations
• Bachelor's degree in Technology, Engineering, Computer Science, or Business Management
• must be authorized to work in the United States; no visa sponsorship

Nice-to-Have Signals

• Experience with specific CRM platforms (Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX)
• Exposure to AI implementations involving LLMs, RAG, Agentic AI, Knowledge Management
• Experience supporting Field Service or Service Operations teams
• Understanding of enterprise data ecosystems
• Field Service
• Service Operations
• AI implementations

Work Setup

• Location: United States
• Work mode: REMOTE
• Remote scope: COUNTRY_RESTRICTED
• Remote countries: United States
• Employment type: Full-Time

Eligibility Gates

• Work authorization: must be authorized to work in the United States
• Visa sponsorship: no

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility details
• Compensation

What You'll Likely Work On

• Lead onboarding and implementation of AI‑powered solutions
• Integrate CRM and service‑management platforms with Neuron7 products
• Coordinate data onboarding and enterprise integrations with engineering teams
• Deploy, configure, test, and drive adoption of AI solutions
• Run customer workshops and technical solution reviews
• Define and measure ROI, business outcomes, and adoption KPIs
• Drive AI‑enabled service transformation for field‑service and contact‑center teams
• Manage executive stakeholder relationships and success planning
• Oversee contract renewals, expansion opportunities, and sales collaboration
• Provide product feedback and recommend enhancements based on customer needs

Good Fit If You Have

• Experience managing globally distributed customer programs
• Ability to translate technical concepts for business stakeholders
• Track record of delivering measurable service‑outcome improvements