Technical Customer Success Manager– Enterprise AI & SaaS Platform | 8+ Years

Ovii's Interpretation of the Role

The Technical Customer Success Manager will drive AI‑powered SaaS adoption for enterprise customers, handling onboarding, integration, and ROI measurement. The role blends deep technical expertise in AI/ML and enterprise SaaS with executive stakeholder management and change‑management leadership.

Role Snapshot

• Technical Customer Success
• Enterprise AI & SaaS platform
• Hybrid (Bengaluru)
• Senior (8+ yrs)
• Executive stakeholder liaison
• Implementation & integration lead

Must-Have Requirements

• AI/ML (Generative AI, LLM, NLP)
• Enterprise SaaS implementation
• CRM integration (Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX)
• API & data onboarding
• Technical solution design & deployment
• Change management & user adoption
• Service Operations workflow knowledge
• Data‑driven decision making
• Customer Success
• Enterprise SaaS implementations
• AI/ML deployments
• Bachelor's degree in Technology, Engineering, Computer Science, or Business Management

Nice-to-Have Signals

• Experience with specific CRM platforms (Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX)
• Exposure to AI implementations involving LLMs, RAG, Agentic AI
• Experience supporting Field Service or Technical Support environments
• CRM platform integrations
• Field Service operations

Work Setup

• Location: Bengaluru, India
• Work mode: HYBRID
• Employment type: Full-Time

Not Specified in JD

• Visa sponsorship
• Salary range
• Remote eligibility
• Certifications
• Travel
• Security clearance
• Coding test

What You'll Likely Work On

• Lead customer onboarding and AI solution implementation
• Integrate CRM and service‑management platforms with Neuron7 products
• Design, configure, test, and deploy AI‑powered workflows
• Define and track ROI, adoption, and service‑outcome KPIs
• Conduct workshops, technical reviews, and executive briefings
• Manage contract renewals, expansion opportunities, and cross‑functional sales collaboration
• Provide product feedback and drive enhancements based on customer needs
• Demonstrate new AI and Agentic AI capabilities to customers

Good Fit If You Have

• Experience with Salesforce, ServiceNow, Microsoft Dynamics, or Oracle CX is advantageous
• Exposure to AI projects involving LLMs, RAG, or Agentic AI is a plus
• Background in field service or contact‑center operations is helpful